Apply Through: https://hirescore.com.ng/thelixjobs
Location: Hybrid (Lagos-based preferred)
Company: CreditVeto (A subsidiary of Thelix Holdings)
Employment Type: Full-Time
Salary: NGN 200 to 250 Thousand
About CreditVeto
CreditVeto helps individuals take control of their financial future by providing expert credit repair services. Our platform automates the credit dispute process, improves credit scores, and empowers clients toward financial stability and growth. As a subsidiary of Thelix Holdings, we are scaling innovative FinTech solutions that directly impact lives.
Role Overview
We are seeking a dynamic and customer-focusedCustomer Success Manager (CSM) to ensure that our clients receive maximum value from CreditVeto’s services. The CSM will act as the bridge between customers and our internal teams—building strong relationships, ensuring client satisfaction, and driving retention and growth.
This role requires someone with excellent communication skills, strong problem-solving ability, and a passion for helping customers succeed in achieving their financial goals.
Key Responsibilities
- Build and maintain strong, long-term relationships with top customers, serving as a trusted advisor.
- Ensure high levels of customer satisfaction and retention by addressing client needs proactively.
- Onboard new customers and provide training on CreditVeto’s products, services, and processes.
- Serve as theprimary point of contact for customer inquiries, escalations, and issue resolution.
- Monitor and analyze customer data/feedback to identify opportunities for service improvements and account growth.
- Collaborate closely with sales, product, and operations teams to align strategies and deliver an exceptional customer experience.
- Track customer health metrics and provide regular reports on performance, risks, and opportunities.
- Advocate for customer needs within the company and influence product/service enhancements.
Qualifications & Skills
Must-Have:
- Bachelor’s degree in Business, Finance, Communications, or related field.
- Proven experience in Customer Success, Account Management, or Client Services (preferably in FinTech or SaaS).
- Strong interpersonal, communication, and relationship-building skills.
- Analytical mindset with the ability to interpret customer data and generate insights.
- Ability to manage multiple accounts and priorities effectively.
Preferred:
- Prior experience in credit repair, financial services, or SaaS-based customer engagement.
- Familiarity with CRM tools (e.g., HubSpot, Zendesk, Salesforce).
- Demonstrated ability to work in a fast-paced, high-growth environment.
What We Offer
- The opportunity to make a direct impact on people’s financial futures.
- A collaborative, mission-driven team culture.
- Growth opportunities across Thelix Holdings’ FinTech ecosystem.
- Competitive compensation with performance-based incentives.